Why was I Shipped Part of my Order? / I Didn't Receive my Full Order

It can be confusing when you've only received part of your order, but please be aware of the following: 

  • If your order contains large freight items (like a patient lift or recliner) and a smaller item (sling, parts, etc.) many manufacturers will actually send them separately. Usually, the smaller item first, and then the larger freight item later.
  • If your order contains items from different manufacturers, they will be shipped separately. The manufacturer for your product is found underneath "SKU" on the product page.
  • In other cases, it may have actually been a mistake on our end or the manufacturer's end, so reach out to let us know. This doesn't happen often, but it is possible.

With this in mind, please do not hesitate to still contact us. Send any questions or complaints to support@dansonsmedical.com

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.